Terms of service

Last Updated: September 28th, 2025

THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THIS TERMS AND CONDITIONS OF PURCHASE PRIOR TO PURCHASING PRODUCTS ON OUR WEBSITE. THESE TERMS CONTAIN A BINDING CLASS-ACTION WAIVER AS WELL AS A MANDATORY ARBITRATION CLAUSE. PLEASE BE AWARE THAT WE MAY NOT BE AFFILIATED WITH OR ENDORSED BY SOME OF THE BRANDS THAT ARE FOUND ON OUR WEBSITE. BY PURCHASING PRODUCTS FROM WILLIAMS AUTOMATION, YOU AGREE THAT YOU HAVE FULLY READ AND UNDERSTOOD THESE TERMS. THANK YOU FOR YOUR BUSINESS!

 

Section 1 – Introduction & Consent to Terms. 

Welcome to Williams Automation Inc., a South Carolina corporation’s (referred to herein as “Williams Automation”, “we”, “us”, or “our”) Terms and Conditions of Purchase (referred to herein as our “Terms”). 

These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or our “Customer”) and Williams Automation. All terms and obligations contained herein are legally binding. Your use of our Services (as defined below) constitutes explicit acceptance of all of the terms contained herein. 

If you do not agree to these Terms, we ask that you please not use our industrial parts and components reselling services (herein our “Services”). Purchasing products found on our Website (herein “Products”) or using our Services and clicking ‘I agree’ at the point of purchase constitutes explicit acceptance of these Terms. 

If you are using our website, https://williamsautomation.com/ (our “Website”) or our Services on behalf of an entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to be responsible to us if you or that person violates these Terms. 

The information provided on our Website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access our Website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

 

Section 2 – Eligibility and User Account. 

Our Website and our Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use our Website or our Services. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using our Website.

By our Website or our Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use our Website or our Services; (6) you will not access our Website or our Services through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use our Website or our Services for any illegal or unauthorized purpose; and (8) your use of our Website or our Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of our Website (or any portion thereof).

Prior to purchasing Products from our Website, you may be required to register on our Website. You agree to keep your password confidential and will be responsible for all activity that takes place on your account. 

 

Section 3 – How Our Services Work, Placing an Order, and General Order Terms. 

Once you find the Products you would like to purchase, simply add these products to your shopping cart, which can be purchased directly on our Website. We also permit orders over the phone. 

Before submitting an order for our Products on our Website, you will be shown an order confirmation screen describing the inclusions of your order, any applicable charges for taxes and shipping, if any. It is your responsibility to ensure that everything looks as desired and that your order is correct. While we may be able to cancel or change your order once it is placed, we cannot guarantee that we will be able to do so. If there is an error on your order or if something needs to be changed, please contact us as quickly as possible so that we can try to help you before your order is processed. 

If you place an order for our Products over the phone, you will be communicated the inclusions of your order, any applicable charges for taxes and shipping, if any. It is your responsibility to ensure that everything communicated to you is as desired and that your order is correct. While we may be able to cancel or change your order once it is placed, we cannot guarantee that we will be able to do so. If there is an error on your order or if something needs to be changed, please contact us as quickly as possible so that we can try to help you before your order is processed. Once your phone order is placed, you will receive a confirmation email to the email address you have provided us. 

We reserve the right, in our sole discretion, to refuse or cancel any order, including after being submitted. If your order is refused or canceled by us after you have been charged, we will issue you a full refund. We do not guarantee that by placing an order that you will receive your ordered Product(s). 

We also reserve the right to alter or amend pricing of Products listed on our Website, with or without notice. If you have purchased our Products for a lower price than is currently reflected on our Website, we have no obligation to honor our previous price. Only prices listed on our Website at the time of purchase are active.

We reserve the right to refuse any order placed through our Website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

All Product purchases are subject to our Limited Warranty (as defined below). 

 

Section 4 – Terms of Sale, Payment, Failure to Pay.  

Our Products offered are described on our Website at the time of purchase. All prices shown for our Products are shown in U.S. Dollars. Payment must be made at the time of purchase. If you do not pay for your Products, we have no obligation to ship Products to you. 

if you provide payment information, you represent and warrant that the information you provide is accurate, that you are authorized to use the payment method provided, and that you will notify Williams Automation of changes to the payment information. We reserve the right to utilize third party payment card updating services to obtain current expiration dates on credit cards and debit cards. 

By providing a credit or debit card, you represent and warrant that you authorize us to charge your payment method for all charges you incur in connection with your Services. You agree that you are responsible to pay for and will pay for all such charges. 

We accept the following forms of payment: Visa, Mastercard, American Express, and Discover. Payment can be made either on our Website or over the phone. 

Failure to pay all monies owed, in full, will cause that all past-due amounts to accrue interest at three percent (3%) per month until paid in full. If you fail to pay any monies due to Williams Automation, Williams Automation reserves the right to terminate your access to our Services. Williams Automation reserves the right to transfer your invoice, account, and any past-due payments to a collection agency or attorney. If your invoice, account, and any past-due payments is transferred to a collection agency or attorney, Williams Automation shall be entitled to recover all costs and fees in collecting your past-due balance, including all reasonable attorneys’ fees. 

We do not permit chargebacks. 

If you charge back a payment made to Williams Automation and Williams Automation wins the dispute, in addition to other amounts owed hereunder, you agree to pay a five-hundred-dollar ($500.00) administrative fee which is not a penalty but is instead ‘liquidated damages’ based on the estimated time, energy, and costs (such as labor) required to deal with your chargeback. You agree that these liquidated damages are reasonable and were negotiated by you and agreed to prior to agreeing to these Terms.

 

Section 5 – Sales Tax & Tax-Exempt Certificate. 

Sales tax will be added to the price of purchases as required by us. 

If you are sales tax exempt, it is your sole responsibility to ensure that we receive all required paperwork, including filling out a tax certificate on our Website, prior to placing an order for Products. Please be aware that our acceptance of your tax certificate is not a guarantee that you are tax exempt and is not a determination by a tax authority. Please ensure that all information provided to us in accordance with a claim for tax exempt status is accurate and correct. We will not be liable for errors submitted to us on your tax exemption certificate. 

Please also be aware that we do not honor tax exemption certificates after your order is placed and will not refund you any paid sales tax. It is your duty to submit your tax certificate on our Website prior to placing an order for Products. If you send us your tax exemption certificates after your order is placed, the sales tax exemption will be placed on your next order. 

If you submit a tax exemption certificate and it is later determined that you owed taxes on your purchase of Products, you agree to be responsible for all such taxes, penalties, and back-payments and agree to pay all such charges. 

 

Section 6 – Out of Stock & Damaged or Incorrect Products. 

Out of Stock

If we are out of stock of a particular Product that you have ordered, you will be contacted by someone from our team and will be given the opportunity to wait for new Products to arrive, switch your Products, or offer you a full refund. 

Damaged or Incorrect Products

If you receive damaged or incorrect Products, please contact us through the contact information listed on our Website. 

Per these Terms, you have a duty to inspect all Products ordered within thirty (30) days of receipt. If you do not notify us within thirty (30) days of receipt that your Products are damaged or incorrect, we may, but do not have an obligation to replace your Products or refund monies paid. 

Please be sure to take pictures of the damaged or incorrect Products. Hold onto these photographs until we have resolved this issue with you. We will be in contract with you shortly after receiving your communication and photographs. 

See, also, our Limited Warranty. 

 

Section 7 – Return Policy. 

We permit returns of Products purchased if (a) you have notified us, in writing, of your intent to return your Product(s) within thirty (30) days of delivery for our error or fourteen (14) days of delivery for your error; (b) the Products are un-used, in the same condition as received; and (c) you have followed the Return Procedures (as defined below). We are not obligated to allow a return of Products purchased after thirty (30) days of delivery for our error or fourteen (14) days of delivery for your error, or that are not in the same condition as received. The only exception to this is our one-year warranty, which is only valid if the item becomes defective within three hundred and sixty-five (365) days of the date received. Oral return notifications are not effective. 

Please be sure to get a return merchandise authorization (herein “RMA”) before sending an item back for an exchange or refund by submitting a request through our portal - https://williamsautomation.com/return. A minimum of one (1) picture must be submitted with your return or exchange request, as well as any other information requested or required by Williams Automation. 

Once we send you the RMA, you must follow these four (4) steps (herein the “Return Procedures”): 
1. All items must be in the original condition as received.
2. Ship the return/exchange to the address provided below.
3. Provide a tracking number within two (2) days of the RMA being sent.
4. The products must be in the carrier's possession within three (3) days of the RMA being sent.
4. The RMA form must be included within the return package.

If these requirements are not followed correctly, your return/exchange will be rejected. If your return/exchange is rejected, and the package is still received by us, we will return the package to you at our expense. You will not receive a notification that your return was canceled. If the above instructions are not followed, your return will be automatically canceled.

Please do not send your Product(s) back to the manufacturer. To return your Product(s), you should mail your Product(s) to 137 Rolling Hills Road, Aiken SC 29803, unless otherwise instructed. Your return will be rejected and sent back to you at our expense if you ship to a different address.

Please be aware that we charge a 25% restocking fee, and you will be required to pay for shipping if the return is due to customer error. Except due to customer error, there are no charges for returns. Below are the return reasons that are defined as customer error and subject to a fourteen (14) day return window rather than the thirty (30) day return window for returns due to our error:
1. If you "Ordered Wrong Part "or the Product(s) are "No Longer Needed/Wanted," these will be attributed to your error in all cases.
2. If damage is made to the packaging of the shipment and not to the item itself, then the "Items Are Used/Damaged" will not be attributed to our error. Our error will only occur if damage is made to the item itself, or if it is not in the factory packaging as ordered. However, any invisible damage to the item will still be covered under our one-year warranty.
3. A due date must be provided to us before the order is placed for the "Arrived After Due Date" reason to be attributed to our error.

Please note that shipping charges are never refunded under any circumstances. We cover shipping charges for item(s) returned to us in accordance with these Terms. You will receive an account to ship on once your return is approved. Customers are required to ship through UPS Ground on Williams Automation’s account. We do not send shipping labels. If you ship and pay through your own account, we will not offer you a refund for shipping. 

In order to receive an exchange, the original order will be processed as a return and then refunded. The Product(s) for the exchange will be placed as a new order. Since we require your Product(s) back before issuing a refund, we do this to save you time and so that you are out of the item you need for as little time as possible. Your new order will be subject to all of the terms and conditions outlined herein.  

In order to receive a refund, we must receive the Product(s) in our possession. Once your return is received and inspected, which generally takes about five (5) business days, we will send you an email to notify you of the approval or rejection of your return. If approved, it generally takes about one (1) week to receive the refund to your account.

Your return will be rejected if the following conditions are met:
1. If we do not receive a tracking number within two business days from the day we send the RMA.
2. If the package is not in the shipping carrier's possession within three business days from the day we send the RMA.
3. If the Product(s) do not match or are not in the same condition as when received.
4. If any Product(s) are lost by the shipping carriers. You will be responsible for filing an insurance claim if your return shipment gets lost.
5. If the customer makes any shipping errors, causing the package to be lost or damaged.
6. If the RMA form is not in the shipping package.
7. If the return is not shipped to the address given above.

If you do not receive a refund confirmation email within five business days of the email notifying you that we received your return, please email us. Our email address you can write to for the above issues in receiving a refund is support@williamsautomation.com. We will resolve any issues on our end right away if your return is valid and meets all the conditions listed above. Failure to contact us regarding a missing refund after ninety (90) days of the receipt of your return, the refund will be canceled, and the Product(s) will be re-sent to you. We will not be liable or responsible for sending the refund to the wrong account, based on the information you have provided. If you have been approved for a refund and haven’t received a refund within ten (10) business days, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please email us.

Williams Automation reserves the right to refund amounts owing to you by either crediting the charge card used for payment, issuing you a credit in the amount spent by you, or permitting you to exchange the defective or incorrect Product for another. If we issue you a credit, this credit will expire after one (1) year from when it is received by you, has no monetary value outside of ordering additional Products on our Website, and cannot be transferred to another person or entity without our express written permission. 

If you do not meet the requirements for a return under this Section, you can still contact us, and we will do our best to ensure that your customer service needs are addressed. For repeat customers, we make an exception to these terms in most cases. If you are not happy with your Products, please contact our customer service team, and we will provide you with options for resolving your issue(s). For all customer service enquiries, please email us at sales@williamsautomation.com.

 

Section 8 – Shipping Terms. 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Sometimes there are delays with dispatchment, such as prior to, during, or after a holiday, or during our busy season. We will endeavor to dispatch your order as soon as reasonably possible, consistent with these Terms. 

DELIVERY ADDRESS AND CHANGE OF DELIVERY ADDRESS

When you submit an order for our Products, please ensure that your delivery address is correct. 

Williams Automation will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If you change your delivery address after the order has been dispatched, we have no obligation or liability to you for the shipment, losses, or similar, which is your sole responsibility. 

FREE SHIPPING

We offer free shipping on all orders that do not require Rush or Next-Day Shipping. No minimum order is required to receive free shipping. 

If you are located outside of the United States, we reserve the right to add additional shipping or handling charges, based on the location of your delivery. All charges for shipping, if any, will be communicated to you and agreed to by you before the order is shipped. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Williams Automation will arrange for the shipping of the products you order from us according to the delivery method you have chosen and to the address you have provided. Delivery times are estimates only. Unless explicitly agreed to by Williams Automation, time is not of the essence. 

Typically, orders are processed and shipped within a couple of business days.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

THIRD-PARTY DELIVERY SHIPPING TERMS

Our Products will be delivered to you by a third-party delivery company, such as UPS or other mail courier, and since the shipping of your order can be impacted by many events beyond our control, Williams Automation will not be responsible or liable for any damages or loss sustained by you arising out of delivery of your Product while in the hands of the third-party shipping company or that arise from your order arriving after the expected delivery date due to third-party delivery company delivery delays.

All shipments of Products are FOB shipping. 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

By purchasing Products from our Website, you understand that Williams Automation relies on third-party companies to delivery your Products. By purchasing Products from our Website, you agree to indemnify, release, and hold Williams Automation, and our owners, investors, managers, employees, contractors, and agents from and against all damage, injury, loss, action, or similar arising out of or in connection with your Products being damaged during the shipping process or that arise from your order arriving after the expected delivery date. 

Parcels are insured for loss and damage up to the value as stated by the courier. 

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

RUSH OR NEXT-DAY ORDERS. 

If you advise us before placing an order that your order is a rush order, such as next-day delivery, (a “Rush Order”), we will endeavor to delivery your Products by the date specified in your order at a premium price. We reserve the right, in our sole discretion, to approve or reject a Rush Order, in our sole discretion. 

Rush Orders placed before 3:00pm EST (Eastern Standard Time) are typically dispatched the same day, otherwise your order will generally be dispatched within the next business day. 

If you place a Rush Order for expedited processing, your Rush Order will be subject to a standard $100 flat rate fee.

If you place a Rush Order for overnight shipping, you agree to pay for all such shipping and handling charges as may be necessary to fulfil your order on time. 

If you place a Rush Order, please be aware that since we source our Products directly from independent third-party re-sellers and not from the manufacturers directly, this can sometimes be delays to order fulfillment, shipping speed, as well as transit times. While we endeavor to provide Rush Orders by the expected deliver date, we do not and cannot guarantee that your Rush Order will be delivered on time. 

WHEN YOU PLACE A RUSH ORDER, YOU UNDERSTAND AND AGREE THAT WILLIAMS AUTOMATION WILL NOT BE LIABLE FOR LOSSES, DAMAGES, OR INJURIES ARISING OUT OF OR IN CONNECTION WITH YOUR DELAYED RUSH ORDER. WHEN YOU PLACE A RUSH ORDER, YOU UNDERSTAND AND AGREE THAT WILLIAMS AUTOMATION RELIES ON THIRD-PARTIES TO SOURCE THE PRODUCTS AS WELL AS THIRD-PARTIES TO DELIVER YOUR PRODUCTS. UNEXPECTED DELAYS DO ARISE FROM TIME TO TIME, AND SINCE WE RELY ON THIRD-PARTIES, THESE DELAYS MAY BE OUT OF OUR CONTROL. TIME IS NOT OF THE ESSENCE WITH RESPECT TO A RUSH ORDER. 

INFORMATION FOR INTERNATIONAL SHIPMENTS

For certain items, we ship directly from overseas fulfillment partners to U.S. addresses on a DDP (Delivered Duty Paid, Incoterms® 2020) basis. This means our fulfillment partner arranges import clearance and pays applicable U.S. duties, taxes, and standard brokerage fees required for delivery to your address.

We do this to save time for orders that have free shipping or are delayed when expedited shipping is selected. We will display an estimated delivery window at checkout based on the selected shipping method. We do not send a separate notice solely to state that an item ships internationally. If we learn we cannot deliver within the stated window (or within 14 days if no window was stated), we will notify you and offer the choice to consent to the delay or receive a prompt refund, consistent with U.S. law.

Where legally required, you authorize our carrier and/or customs broker to act as your agent to make customs entry in your name as consignee for administrative filing purposes only; our fulfillment partner remains responsible for the payment of duties/taxes under DDP. If a shipment is delayed by U.S. Customs solely because our fulfillment partner failed to arrange clearance or pay duties/taxes as required under DDP, we will resolve that at our fulfillment partner's expense. If you pay any import duties before we fulfill our terms of DDP, your order will become DDU (Delivered Duty Unpaid). You then become the IOR (Importer of Record), and all legal obligations are yours. However, to provide great customer service, we are willing to reimburse you the amount you paid to keep our no import cost as promised.

If you receive any customs-related communication (including a bill, notice, request for information, or entry documents) or become aware of any apparent discrepancy in the declared value or other customs data, you must notify us and forward the communication within 2 business days to support@williamsautomation.com. You agree to reasonably cooperate with our carrier/broker so we can resolve the issue. To the maximum extent permitted by U.S. law, you are responsible for all fees and charges that arise solely because you failed to provide timely notice/cooperation as required above—including storage, redelivery, return-to-sender, disposal fees, and any others that may arise. 

CONTACT FOR SHIPPING ISSUES

For all customer service enquiries that relate to shipping of your order, please email us at sales@williamsautomation.com.

 

Section 9 – Loyalty Program. 

Williams Automation offers customers a “Loyalty Program”, which provides customers the opportunity to receive discounts, credits, and coupons based upon certain metrics and tiers that we determine, in our sole discretion. 

Our Loyalty Program terms can be found here - https://williamsautomation.com/pages/rewards (herein the “Loyalty Program Terms”). 

Please be aware that our Loyalty Program provides automated discounts to our customers based on the tier level you have reached. Williams Automation reserves the right to change, alter, modify, or delete parts of our Loyalty Program, or the entire Loyalty Program, in our sole discretion, upon no prior notice. By continuing to be a part of our Loyalty Program after a revision or modification, you agree to the then-current version of our Loyalty Program. 

Our Loyalty Program benefits are not transferrable, apply to one (1) company per account, and are not redeemable for cash outside of the value we have attributed within our Loyalty Program Terms. Tier status discounts, credits, and coupons can only be used towards future purchases. 

You are fully responsible for claiming your loyalty rewards in accordance with our Loyalty Program Terms. Failure to claim your loyalty rewards prior to placing an order means that your order will not be credited or discounted. 

Please be aware that if your company has two (2) accounts or if an agent of your company creates another account, you may not use the discounts, credits, and coupons with another account. Moreover, if you fail to claim your loyalty rewards prior to placing an order, Williams Automation is not obligated to honor those loyalty rewards that would have accrued to your order. 

Attempting to return Product(s) that were not credited with loyalty rewards due to your error will not result in your second order being credited with your loyalty rewards. 

ALL REDEMPTIONS OF DISCOUNTS, CREDITS, AND COUPONS ARE DEEMED FINAL. YOU ACKNOWLEDGE AND AGREE THAT REDEMPTIONS OF DISCOUNTS, CREDITS, AND COUPONS ARE NOT REFUNDABLE, IN WHOLE OR IN PART. YOU ARE FULLY RESPONSIBLE AND LIABLE FOR ALL REDEMPTIONS OF DISCOUNTS, CREDITS, AND COUPONS THROUGH YOUR ACCOUNT, INCLUDING, WITHOUT LIMITATION, ANY UNAUTHORIZED REDEMPTIONS. 

You acknowledge and agree that you are solely liable for the payment of any and all taxes resulting from your discounts, credits, and coupons. 

 

Section 10 – Products and Product Disclaimers. 

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our Website. However, we do not guarantee that the colors, features, specifications, and details of the Products will be accurate, complete, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. 

We reserve the right to correct any errors or mistakes in pricing, even if we have already received payment. Prices for all Products are subject to change.

Pictures of Products on our Website are shown for convenience purposes only. By purchasing Products on our Website, you understand and agree that there may be some variations with respect to colors, features, specifications, and details of Products available. By purchasing Products on our Website, you acknowledge and agree that our Products are re-sold from third-parties who import from third-party manufacturers, who may have some variation in their processes.   

All Products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. 

 

Section 11 – Limited Warranty.

Williams Automation offer the following “Limited Warranty” on all Products ordered through our Website: 

Williams Automation warrants that the Products you order and receive will not have any material defects or non-conformities. We stand behind our products and offer the Limited Warranty to you, our customer, as a sign of good faith when you purchase Products from us. 

Our Limited Warranty does not cover: (a) issues with Products that are a result of your misuse of the Products; (b) defects or non-conformities that are not material; and (c) other limitations permitted by applicable law. 

Our Limited Warranty is valid for a period of 365 days from the date your Products are delivered. 

Your sole and exclusive remedy, and Williams Automation’s entire liability under the Limited Warranty, is the refund or replacement of non-conforming Products, in the sole discretion of Williams Automation. If we elect to replace your materially defective or non-conforming Product(s), you agree that we shall be permitted to replace your materially defective or non-conforming Product(s) with refurbished Product(s). We generally only provide refunds if we are unable to provide a replacement or repair. 

The Limited Warranty is valid only if (1) we receive written notice during the 365 days from the date you receive the Products that there has been a material defect or non-conformity; (2) you provide us pictural or video proof of the material defect or non-conformity; and (3) the Product(s) are thereafter returned to us. 

Please do not send your Product(s) back to the manufacturer. To return your Product(s), you should mail your Product(s) to 137 Rolling Hills Road, Aiken SC 29803, United States unless otherwise instructed. 

If these requirements are not followed correctly your return/exchange will be rejected.

There are no charges for returns. Please note shipping charges are never refunded under any circumstances. We cover shipping charges for item(s) returned to us. You will receive an account to ship on once your return is approved.

Warranty repairs and replacements can take up to 30 days. 

This Limited Warranty is not transferrable nor redeemable by a third-party other than the purchaser of those Product(s). 

 

Section 12 – Misuse and Waiver from Injury. 

In addition to the other obligations outlined in these Terms, you further agree that you shall be prohibited from misusing the Product(s) from how it/they are intended to be used, as communicated to you by the manufacturer of the Product, whether in information contained within the Product packaging or as found on the manufacturer’s website. 

Moreover, as an independent reseller of industrial parts and components, we are not affiliated with the individual Product manufacturers. As such, we are not involved in their processes or procedures as they are independent third-parties and cannot bind Williams Automation from any action, inaction, or similar. 

By purchasing Product(s) from Williams Automation, you explicitly agree that no claims, representations, or warranties, expressed or implied, are made by Williams Automation regarding the safety, reliability, durability, and performance of your Products. Furthermore, you agree that Williams Automation shall bear no liability whatsoever for the safety, reliability, durability, and performance of you Products since these Products are manufactured by third-parties and sourced from third-parties. 

BY PURCHASING PRODUCTS FROM WILLIAMS AUTOMATION, YOU EXPLICITLY AGREE THAT IF YOU ARE INJURED OR KILLED AS A RESULT OF USING THE PRODUCT(S) YOU PURCHASED FROM WILLIAMS AUTOMATION, OR IF A THIRD-PARTY IS INJURED OR KILLED, OR IF YOUR PROPERTY HAS BEEN DAMAGED, ANY ACTION, CLAIM, OR DEMAND FOR LIABILITY RESULTING FROM INJURY, LOSS, DEATH, OR SIMILAR WILL BE BROUGHT SOLELY AGAINST THE MANUFACTURER OF THE PRODUCT(S) AND NOT WILLIAMS AUTOMATION. BY PURCHASING PRODUCTS FROM WILLIAMS AUTOMATION, YOU EXPRESSLY WAIVE WILLIAMS AUTOMATION FROM INJURY, LOSS, DEATH, OR SIMILAR AND AGREE TO BRING ANY SUCH ACTION(S) AGAINST THE MANUFACTURER OF THE PRODUCT(S). 

 

Section 13 – Intellectual Property Rights. 

The contents of our Website are protected by United States and international copyright laws. The contents of our Website are owned exclusively by Williams Automation or licensed to us. 

You may not, and may not cause or encourage others to, reproduce, distribute, display, sell, transfer, assign, license or use for commercial purposes any copyrighted material on our Website (the “Intellectual Property”) without our prior written consent. All rights not expressly granted in these Terms are reserved to Williams Automation. 

Williams Automation and its name, logos, slogans, or otherwise are trademarks or service marks ("Marks") of Williams Automation. All rights in these Marks are reserved by Williams Automation. You may not use any Williams Automation-provided Marks or other logos or graphics, without our prior written consent. 

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make use of our Website for the purpose of exploring our Services or using our Services. This limited license does not include the right to: (a) republish, redistribute, transmit, sell, license or download our Website or any and/or all content except as is necessary to view and/or use our Website and/or our Services; (b) make use of our Website or any and/or all content other than uses consistent with the Services or exploring the Services; (c) modify, reverse engineer or create any derivative works based upon either our Website or any content found therein; or (d) use robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. 

Any unauthorized use by you of our Website automatically terminates this license without prejudice to any other remedy provided by applicable law or these Terms. 

If you breach this Section, you agree that Williams Automation shall be entitled to recover from you all costs and fees in enforcing its rights hereunder, including all reasonable attorneys’ fees. If you are an entity, you will be responsible for the conduct of your users in breach of this Section.

 

Section 14 – Prohibited Activities. 

You may not access or use our Website for any purpose other than that for which we make our Website available. Our Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of our Website, you agree not to:

1. Make improper use of our support services or submit false reports of abuse or misconduct.

2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

3. Engage in unauthorized framing of or linking to our Website.

4. Circumvent, disable, or otherwise interfere with security-related features of our Website, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of our Website and/or the Content contained therein.

5. Make any unauthorized use of our Website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

6. Systematically retrieve data or other content from our Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

7. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

8. Sell or otherwise transfer your profile.

9. Attempt to impersonate another user or person or use the username of another user.

10. Interfere with, disrupt, or create an undue burden on our Website or the networks or services connected to our Website.

11. Use any information obtained from our Website in order to harass, abuse, or harm another person.

12. Use our Website as part of any effort to compete with us or otherwise use our Website and/or the Content for any revenue-generating endeavor or commercial enterprise.

13. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of our Website.

14. Delete the copyright or other proprietary rights notice from any Content.

15. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of our Website to you.

16. Attempt to bypass any measures of our Website designed to prevent or restrict access to our Website, or any portion of our Website.

17. Copy or adapt our Website’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

18. Use our Website in a manner inconsistent with any applicable laws or regulations.

19. Disparage, tarnish, or otherwise harm, in our opinion, us and/or our Website.

20. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

21. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses our Website, or using or launching any unauthorized script or other software.

22. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of our Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of our Website.

Section 15 – User Generated Contributions. 

Our Website does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on our Website, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of our Website and through third-party websites. As such, any Contributions you transmit may be treated in accordance with our Website’s Privacy Policy. 

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on our Website. You are solely responsible for your Contributions to our Website and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

When you create or make available any Contributions, you thereby represent and warrant that:

1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, our Website, and other users of our Website to use your Contributions in any manner contemplated by our Website and these Terms.

3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by our Website and these Terms.

4. Your Contributions are not false, inaccurate, or misleading.

5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

8. Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.

9. Your Contributions do not violate any applicable law, regulation, or rule.

10. Your Contributions do not violate the privacy or publicity rights of any third party.

11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.

12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms, or any applicable law or regulation.

Any use of our Website or our Services in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of your rights to use our Website and our Services.

 

Section 16 – Submissions. 

If you send submissions, including ideas or suggestions relating to improving, changing, or altering our Services or our Website (collectively “Submissions”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions that you forward to us. 

This does not include any confidential, personal, or specific company information that you send to us. 

We are and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay compensation to you for any Submissions; or (3) to respond to any Submissions. By you submitting Submissions to us, you hereby transfer and assign any claim to any rights that you may have had in those Submissions and do so with full acknowledgment of the same. 

You agree that your Submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. We take no responsibility and assume no liability for any Submissions submitted by you.  

 

Section 17 – Website Management. 

We reserve the right, but not the obligation, to: (1) monitor our Website for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from our Website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage our Website in a manner designed to protect our rights and property and to facilitate the proper functioning of our Website and our Services.

 

Section 18 – Data Security. 

Williams Automation will maintain and enforce information and data privacy and security procedures with respect to its access, use and storage of all Data (as defined below) that (a) are at least equal to industry standards, and (b) comply with applicable federal, state, and local laws.  For purposes of these Terms, “Data” means all information provided by users on our Website. 

Williams Automation will promptly report to you any breaches of security or unauthorized access to Williams Automation systems that Williams Automation detects or becomes aware of. Williams Automation will use diligent efforts to remedy such breach of security or unauthorized access in a timely manner.

You understand and acknowledge that no security system is impenetrable and subject to Williams Automation’s negligence, Williams Automation shall have no liability for a security breach involving Data. 

We will maintain certain data that you transmit to our Website for the purpose of managing the performance of our Website, as well as data relating to your use of our Website. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using our Website. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

We may use your Data for other reasons consistent with our Services. 

 

Section 19 - Privacy Policy. 

We care about data privacy and security. Please review our Privacy Policy, which can be found here: https://williamsautomation.com/pages/privacy-policy?nopreview. 

By using our Website or our Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. Please be advised our Website and our Services are hosted in the United States. If you access our Website or our Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of our Website, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. 

Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from our Website as quickly as is reasonably practical.

 

Section 20 – Term and Termination. 

These Terms will remain active and in full force and effect so long as they are posted on our Website.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress against you. 

 

Section 21 – Modification. 

We reserve the right to modify the contents of these Terms at any time. 

You agree that it is your responsibility to monitor changes to these Terms. Any modification to these Terms will be notated at the top of this Terms and will also be communicated to you in writing thirty (30) days before the changes go into effect. Failure to terminate these Terms and the underlying relationship, in writing, within thirty (30) days after notification of an update or modification to these Terms will constitute explicit acceptance by you any all such modifications or changes. 

 

Section 22 – General Disclaimers. 

OUR WEBSITE AND YOUR SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH OUR WEBSITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT AND CANNOT GUARANTEE PERFECT AVAILABILITY OF OUR WEBSITE OR OUR SERVICES, WHICH MAY BE INACCESSABLE, IN FULL OR IN PART, FROM TIME TO TIME. BY USING OUR WEBSITE OR OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT OPERATING AN ONLINE PLATFORM IS LIKE OWNING A LUXURY VEHICLE – UNEXPECTED ISSUES DO ARISE FROM TIME TO TIME AND SHOULD BE EXPECTED. YOU WILL NOT HAVE UNINTERRUPTED SERVICE OF OUR WEBSITE AT ALL TIMES. 

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF OUR WEBSITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR WEBSITE. 

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR WEBSITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOU EXPRESSLY WAIVE WILLIAMS AUTOMATION FROM ANY ACTION, DAMAGE, INJURY, LOSS, CLAIM, OR SIMILAR ARISING OUT OF THE CONDUCT OF A THIRD-PARTY YOU GAIN ACCESS TO IN CONNECTION WITH OUR SERVICES. 

PLEASE BE AWARE THAT WE ARE AN INDEPENDENT RESELLER OF INDUSTRIAL PARTS AND COMPONENTS. WE ARE NOT AUTHORIZED BY THE BRANDS WE RESELL. WE DO NOT CLAIM ENDORSEMENT OR AFFILIATION WITH ANY OF THE BRANDS LISTED ON OUR WEBSITE. 

PLEASE ALSO BE AWARE THAT SINCE WE IMPORT OUR PRODUCTS FROM INDEPENDENT THIRD-PARTY RE-SELLERS, WE RELY ON THESE RE-SELLERS FOR VERIFICATION OF PRODUCTS. AS AN INDEPENDENT DISTRIBUTOR, WE CANNOT VERIFY THE SERIAL NUMBERS ON THE ITEMS WE RESELL IN THE MANUFACTURERS DATABASE. YOU EXPRESSLY WAIVE WILLIAMS AUTOMATION FROM ANY ACTION ARISING OUT OF OR IN CONNECTION WITH OUR RELIANCE ON THE THIRD-PARTY RE-SELLERS THAT WE IMPORT OUR PRODUCTS FROM. 

WILLIAMS AUTOMATION SELLS NEW, SURPLUS, AND USED PRODUCTS WHICH ARE SOURCED THROUGH INDEPENDENT CHANNELS. ALL WARRANTIES AND SUPPORT, IF APPLICABLE, ARE WITH WILLIAMS AUTOMATION AND NOT THE MANUFACTURER. WILLIAMS AUTOMATION IS NOT AN AUTHORIZED DISTRIBUTOR OR REPRESENTATIVE FOR THE LISTED MANUFACTURERS AND MAKES NO REPRESENTATIONS AS TO ANY QUALITY CONTROL PERFORMED BY ANY LISTED MANUFACTURER ON THE PRODUCTS. THE PRODUCTS LISTED ON THIS WEBSITE MAY VARY AS TO THEIR COUNTRY OF ORIGIN; THE ACCESSORIES AND OTHER ITEMS INCLUDED WITH THE PRODUCT; AND THE LANGUAGE USED ON THE PACKAGING, THE PARTS, AND ANY RELATED INSTRUCTIONS OR PRINTED MATERIAL RELATED TO THE PRODUCTS. 

ALL USES OF THIRD-PARTY TRADEMARKS, NAMES, OR LOGOS ON OUR WEBSITE IS SOLELY TO ACCURATELY DESCRIBE THE PRODUCTS THAT WE SELL. WE DO NOT CLAIM ENDORSEMENT OR AFFILIATION WITH ANY OF THE BRANDS LISTED ON OUR WEBSITE.

 

Section 23 – Financial and Legal Disclaimers. 

Nothing in our Services, our Website, or anything else provided by Williams Automation, whether in writing or otherwise, shall constitute professional tax or financial advice. Williams Automation is not a professional tax or financial advisor. If we make a recommendation to you, these recommendations are general in nature and are not a substitute for professional tax or financial advice. 

All information of any kind provided to you by Williams Automation or our agents is educational in nature and should not be a substitute for professional advice.

 

Section 24 – Limitation of Liability. 

IN NO EVENT WILL WILLIAMS AUTOMATION OR OUR OWNERS, DIRECTORS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE TOTAL AMOUNT OF MONEY YOU HAVE PAID WILLIAMS AUTOMATION FOR OUR SERVICES.

CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

Section 25 – Indemnification.  

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of our Website or our Services; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of our Website. 

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

 

Section 26 – Opt-In to Receive Electronic Communications. 

By signing up for our Services or otherwise providing us with your contact information, you explicitly consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on our Website, satisfy any legal requirement that such communication be in writing. 

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA OUR WEBSITE. 

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

In addition, by signing up for our Services or otherwise providing us with your contact information, you explicitly consent to receive marketing and other communications related to our Services, offers, promotions, and other activities related to our Services. 

 

Section 27 – License to Use your Logo and/or Name. 

By using our Services, you explicitly consent to Williams Automation using your logo and/or name for marketing purposes on our website, social media pages, or other platform now owned or hereinafter created. 

 

Section 28 – Dispute Resolution. 

Governing Law. These Terms and your use of our Website and our Services are governed by and construed in accordance with the laws of the State of South Carolina applicable to agreements made and to be entirely performed within the State of South Carolina, without regard to its conflict of law principles.

Consent to Personal Jurisdiction. By using our Services, you explicitly consent to the personal jurisdiction In Aiken County, South Carolina. By using our Services, you explicitly waive all defenses to lack of personal jurisdiction in Aiken County, South Carolina. 

Mandatory Informal Resolution. To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms or our Services (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Mandatory Binding Arbitration. Except as otherwise provided for herein, if informal negotiations are unsuccessful, you explicitly consent to resolve all disputes arising out of or in connection with our Services or these Terms by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

Limitation of Action. In no event shall any Dispute brought by either Party related in any way to our Website or our Services be commenced more than one (1) years after the cause of action arose. 

Waiver of Class Action. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

 

Section 29 – Miscellaneous. 

1. Entire Agreement. Except for our Terms of Services, our Privacy Policy, and any other agreements found on our Website, these Terms constitutes the entire agreement with respect to your use of our Services and/or purchase of our Products. 

2. ADA Notice. If you believe that you are or may be covered by the Americans with Disabilities Act of 1990, as amended (the “ADA Act”), please reach out to us with any issues or concerns you have governing our Website, these Terms, or our Services. We will be more than happy to assist you to ensure that you are able to access our Website these Terms, or our Services and agree to make reasonable accommodations regarding your use of our Website, these Terms, or our Services. 

3. No Waiver. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

4. Assignment. We may assign any or all of our rights and obligations under these Terms to others at any time. You may not assign any of your rights of obligations under these Terms without our express written consent. 

5. Severability. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

6. Relationship. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms or use of our Website. 

7. Electronic Receipt. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

8. Review by an Attorney. You agree that you have had these Terms reviewed by an attorney of your choosing or voluntarily waived your right to do so. 

9. Construction. You agree that these Terms will not be construed against us by virtue of having drafted them. 

 

 Section 30 – Contact/Questions.  

If you have any concerns, issues, questions, or want to contact us for anything arising out of or in connection with these Terms or our Services, our contact information can be found below: 

 

Williams Automation Inc

137 Rolling Hills Road

Aiken, SC 29803

United States

Phone: 803-761-7027

sales@williamsautomation.com