Return / Refund / Exchange Policy
Note: This policy was agreed to at the time your order was placed.
We permit returns of Products purchased if (a) you have notified us, in writing, of your intent to return your Product(s) within thirty (30) days of delivery; (b) the Products are un-used; and (c) you have followed the Return Procedures (as defined below). We are under no obligation to permit a return of Products purchased after thirty (30) days of delivery or are that are used. Oral return notifications are not effective.
Please be sure to get a return merchandize authorization (herein “RMA”) before sending an item back for an exchange or refund by submitting a request through our portal - https://williamsautomation.com/return. A minimum of one (1) picture must be submitted with your return or exchange request, as well as any other information requested or required by Williams Automation.
Once we send you the RMA, you must follow these three (3) steps (herein the “Return Procedures”):
- 1. All items must be in the original condition and packaging, if the return is not due to our error.
- 2. Ship the return/exchange to the address provided below.
- 3. Provide a tracking number within three (3) days of the RMA being sent.
If these requirements are not followed correctly your return/exchange will be rejected. Please be aware that if you do not ship your returned Product(s) and provide a tracking number within three (3) days of the RMA being sent, your return may be subject to cancellation. If your return/exchange is canceled, we will return the package to you at our expense.
Please do not send your Product(s) back to the manufacturer. To return your Product(s), you should mail your Product(s) to 137 Rolling Hills Road, Aiken SC 29803, unless otherwise instructed.
Please be aware that we charge a 25% restocking fee, and you will be required to pay for shipping if the return is due to customer error.
Except due to customer error, there are no charges for returns. Please note shipping charges are never refunded under any circumstances. We cover shipping charges for item(s) returned to us in accordance with these Terms. You will receive an account to ship on once your return is approved. Customers are required to ship through UPS Ground on Williams Automation’s account. We do not send shipping labels. If you ship and pay through your own account, we will not offer you a refund for shipping.
In order to receive an exchange, the original order will be processed as a refund and the Product(s) for the exchange will be placed as a new order. Since we require your Product(s) back before issuing a refund, we do this to save you time and so that you are out of Product(s) for as little time as possible. Your new order will be subject to all of the terms and conditions outlined herein.
In order to receive a refund, we must first receive the tracking number within three business days of the receipt of the RMA. Then we must receive the Product(s) in our possession. Once your return is received and inspected, which generally takes about five (5) days, we will send you an email within approximately one week to notify you of the approval or rejection of your refund. If approved it generally takes about 1 week to receive the refund to your account.
Your return/refund will be rejected if the following conditions are met:
- 1. If we do not receive a tracking number within three business days from the day we send the RMA.
- 2. If the package is not in the shipping carrier's possession within three business days from the day we send the RMA.
- 3. If the Product(s) do not match or are not in the same condition as when received.
- 4. If any Product(s) are lost by the shipping carriers. You will be responsible for filing an insurance claim if your return shipment gets lost.
- 5. If the customer makes any shipping errors causing the package to be lost or damaged.
If you have been approved for a refund and haven’t received a refund within five (5) business days, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please email us. Also, if you do not receive a refund confirmation email within two business days of the approval of your return please email us. Our email you can write to for the above issues in receiving a refund is support@williamsautomation.com. We will resolve any issues on our end right away if your return is valid and meets all the conditions listed above. Failure to contact us regarding a missing refund after ninety (90) days of the receipt of your return, the refund will be canceled, and the Product(s) re-sent to you.
We will not be liable nor responsible for sending the refund to the wrong account, based on the information you have provided.
If you do not meet the requirements for a return under this Section, you can still contact us, and we will do our best to ensure that your customer service needs are addressed.
Williams Automation reserves the right to refund amounts owing to you by either crediting the charge card used for payment, issuing you a credit in the amount spent by you, or permitting you to exchange the defective or incorrect Product for another. If we issue you a credit, this credit will expire after one (1) year from when it is received by you, has no monetary value outside of ordering additional Products on our Website, and cannot be transferred to another person or entity without our express written permission.
If you are not happy with your Products, please contact our customer service team and we will provide you with options for resolving your issue(s). For all customer service enquiries, please email us at sales@williamsautomation.com.