Shipping policy
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Sometimes there are delays with dispatchment, such as prior to, during, or after a holiday, or during our busy season. We will endeavor to dispatch your order as soon as reasonably possible, consistent with these Terms.
DELIVERY ADDRESS AND CHANGE OF DELIVERY ADDRESS
When you submit an order for our Products, please ensure that your delivery address is correct.
Williams Automation will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If you change your delivery address after the order has been dispatched, we have no obligation or liability to you for the shipment, losses, or similar, which is your sole responsibility.
FREE SHIPPING
We offer free shipping on all orders that do not require Rush or Next-Day Shipping. No minimum order is required to receive free shipping.
If you are located outside of the United States, we reserve the right to add additional shipping or handling charges, based on the location of your delivery. All charges for shipping, if any, will be communicated to you and agreed to by you before the order is shipped.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Williams Automation will arrange for the shipping of the products you order from us according to the delivery method you have chosen and to the address you have provided. Delivery times are estimates only. Unless explicitly agreed to by Williams Automation, time is not of the essence.
Typically, orders are processed and shipped within a couple of business days.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
THIRD-PARTY DELIVERY SHIPPING TERMS
Our Products will be delivered to you by a third-party delivery company, such as UPS or other mail courier, and since the shipping of your order can be impacted by many events beyond our control, Williams Automation will not be responsible or liable for any damages or loss sustained by you arising out of delivery of your Product while in the hands of the third-party shipping company or that arise from your order arriving after the expected delivery date due to third-party delivery company delivery delays.
All shipments of Products are FOB shipping.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
By purchasing Products from our Website, you understand that Williams Automation relies on third-party companies to delivery your Products. By purchasing Products from our Website, you agree to indemnify, release, and hold Williams Automation, and our owners, investors, managers, employees, contractors, and agents from and against all damage, injury, loss, action, or similar arising out of or in connection with your Products being damaged during the shipping process or that arise from your order arriving after the expected delivery date.
Parcels are insured for loss and damage up to the value as stated by the courier.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
RUSH OR NEXT-DAY ORDERS.
If you advise us before placing an order that your order is a rush order, such as next-day delivery, (a “Rush Order”), we will endeavor to delivery your Products by the date specified in your order at a premium price. We reserve the right, in our sole discretion, to approve or reject a Rush Order, in our sole discretion.
Rush Orders placed before 3:00pm EST (Eastern Standard Time) are typically dispatched the same day, otherwise your order will generally be dispatched within the next business day.
If you place a Rush Order for expedited processing, your Rush Order will be subject to a standard $100 flat rate fee.
If you place a Rush Order for overnight shipping, you agree to pay for all such shipping and handling charges as may be necessary to fulfil your order on time.
If you place a Rush Order, please be aware that since we source our Products directly from independent third-party re-sellers and not from the manufacturers directly, this can sometimes be delays to order fulfillment, shipping speed, as well as transit times. While we endeavor to provide Rush Orders by the expected deliver date, we do not and cannot guarantee that your Rush Order will be delivered on time.
WHEN YOU PLACE A RUSH ORDER, YOU UNDERSTAND AND AGREE THAT WILLIAMS AUTOMATION WILL NOT BE LIABLE FOR LOSSES, DAMAGES, OR INJURIES ARISING OUT OF OR IN CONNECTION WITH YOUR DELAYED RUSH ORDER. WHEN YOU PLACE A RUSH ORDER, YOU UNDERSTAND AND AGREE THAT WILLIAMS AUTOMATION RELIES ON THIRD-PARTIES TO SOURCE THE PRODUCTS AS WELL AS THIRD-PARTIES TO DELIVER YOUR PRODUCTS. UNEXPECTED DELAYS DO ARISE FROM TIME TO TIME, AND SINCE WE RELY ON THIRD-PARTIES, THESE DELAYS MAY BE OUT OF OUR CONTROL. TIME IS NOT OF THE ESSENCE WITH RESPECT TO A RUSH ORDER.
INFORMATION FOR INTERNATIONAL SHIPMENTS
For certain items, we ship directly from overseas fulfillment partners to U.S. addresses on a DDP (Delivered Duty Paid, Incoterms® 2020) basis. This means our fulfillment partner arranges import clearance and pays applicable U.S. duties, taxes, and standard brokerage fees required for delivery to your address.
We do this to save time for orders that have free shipping or are delayed when expedited shipping is selected. We will display an estimated delivery window at checkout based on the selected shipping method. We do not send a separate notice solely to state that an item ships internationally. If we learn we cannot deliver within the stated window (or within 14 days if no window was stated), we will notify you and offer the choice to consent to the delay or receive a prompt refund, consistent with U.S. law.
Where legally required, you authorize our carrier and/or customs broker to act as your agent to make customs entry in your name as consignee for administrative filing purposes only; our fulfillment partner remains responsible for the payment of duties/taxes under DDP. If a shipment is delayed by U.S. Customs solely because our fulfillment partner failed to arrange clearance or pay duties/taxes as required under DDP, we will resolve that at our fulfillment partner's expense. If you pay any import duties before we fulfill our terms of DDP, your order will become DDU (Delivered Duty Unpaid). You then become the IOR (Importer of Record), and all legal obligations are yours. However, to provide great customer service, we are willing to reimburse you the amount you paid to keep our no import cost as promised.
If you receive any customs-related communication (including a bill, notice, request for information, or entry documents) or become aware of any apparent discrepancy in the declared value or other customs data, you must notify us and forward the communication within 2 business days to support@williamsautomation.com. You agree to reasonably cooperate with our carrier/broker so we can resolve the issue. To the maximum extent permitted by U.S. law, you are responsible for all fees and charges that arise solely because you failed to provide timely notice/cooperation as required above—including storage, redelivery, return-to-sender, disposal fees, and any others that may arise.
CONTACT FOR SHIPPING ISSUES
For all customer service enquiries that relate to shipping of your order, please email us at sales@williamsautomation.com.