FAQ’s
Most frequently asked questions.Shopping Basics
What shipping methods are available?
We offer free standard shipping and Overnight shipping for an expedited fee.
What are your shipping and return policies?
Please view our shipping policy here:
https://williamsautomation.com/policies/shipping-policy
Please view our refund policy here:
https://williamsautomation.com/policies/refund-policy
Do you ship internationally?
Yes, we offer free international express shipping to all countries.
Payments
What payment methods are accepted?
We accept all credit / debit cards. We also accept payment via check and wire / ACH.
Do you accept international credit cards?
Yes, we do accept all major international credit cards.
Do you charge sales tax on any item?
Yes, however, if you are tax exempt please send us your exempt information and we will mark your account as tax exempt.
Shipping & Returns
I want to return my purchase! What do I do?
Please submit a return through our portal using this link:
https://williamsautomation.com/a/returns
How long does it take for me to get a refund?
After your return is received refunds are typically processed within three business days.
How can I cancel or change my order?
Orders can be canceled before they are processed by fulfillment. Once processed orders can no longer be canceled but can still be returned.
How can I get assistance if I need it?
Our email is monitored 24/7/365. Please emails sales@williamsautomation.com or call us during business hours at (803) 761-7027.
SUBMIT YOUR QUESTION
Please reach out to us with your question and we will respond in a timely manner.